Support Policy Page

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays. All orders received within 30 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Usanita Sdn Bhd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Usanita Sdn Bhd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.